Who We Are
Klaviyo (CLAY-vee-oh) powers smarter digital relationships, making it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes. Klaviyo’s modern and intuitive SaaS platform enables business users of any skill level to harness their first-party data from more than 300 integrations to send the right message at the right time across email, SMS, and push notifications. Innovative businesses like Good American, TaylorMade, Skims, Stanley 1913, and more than 135,000 other paying users leverage Klaviyo to acquire, engage, and retain customers—and grow on their own terms.
Our Values
Our values are the touchstone for everything we do at Klaviyo, from the work we produce to the culture we are building together.
We always put our customers first.
Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems, always doing what’s best for our customers and their customers. We work hard to earn and keep each customer’s trust through products and experiences that improve their lives and speed up their paths to success.
We are always learning.
Klaviyos have a constant desire to learn and a powerful drive to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.
We strive to make the world more equitable.
Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness. We strive to build a diverse company, and prioritize the inclusion of varied opinions and experiences throughout Klaviyo. We aren’t afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere with tools for ownership and success.
We collaborate radically.
Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to become better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, share, encourage, and trust each other. We’re quick to admit when we’re wrong, and even quicker to help one another win. No task is below us—we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire, and retain exceptional collaborators.
We are ambitious.
Klaviyos don’t limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems, problems that pull future technology into today. All of us are inventors and entrepreneurs, and together we create the best solutions for customers, even when that means tackling tough obstacles. Experimentation, failure, fast iteration, and big wins are all valued equally in our culture of problem-solving.
We are remarkable.
Klaviyos deliver work that is deemed “remarkable” by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals and as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem and goal, and we stay close to the decisions we make to ensure the most remarkable outcome.
We are owners.
Klaviyo’s bias towards action and get sh*t done. We’re willing to do any job. We take pride in our work and accountability for our results. We build our reputation by making sure every action we take is consistent with our values. We use and spend our resources like they were our own.
These aren’t just words. These values guide the way we work, innovate, and collaborate to achieve extraordinary things together.
We’re always learning
We accelerate Klaviyos’ learning and growth by providing tools and resources for growth at every career stage, from our onboarding program to educational opportunities both inside and outside the company.
Getting started
We know finding your footing in a new job can be intimidating, so we support all new Klaviyos with orientation resources that start on day one. You’ll start off in Base Camp, our robust, week-long onboarding program, where you’ll learn about our history, story, culture, and product. For new people leaders and incoming members of our product or sales teams, you’ll receive additional, specialized training tailored to your role. And since you’ll do it all alongside a cohort of fellow new Klaviyos, you’ll be able to start building connections across the company right away. We even pair you with a tenured Klaviyo to provide support in navigating your first few months!
Feed your curiosity
- Free book and audiobook policy
- Learning stipend
A culture of learning
We take care to foster a culture of learning in all we do at Klaviyo. From weekly company-wide meetings, info sessions and deep dives to team skill shares, we believe that exchanging knowledge helps us all grow.
Diversity, Equity, and Inclusion
Klaviyos strive to make the world more equitable in interactions with everyone from our customers to our colleagues.
A sense of community
Klaviyo Resource Groups (KRGs) are grassroots community resources, sponsored by our DEI team, built around a shared identity and/or lived experience (including allies). KRGs provide a sense of community and serve as critical consultants for the business. We currently have seven KRGs plus more in development.
Meet our KRG’s✨
BLACC: Black Leaders for Advancing Community and Culture
KAPA: Klaviyo Asian and Pacific Islander Association
Kladies: The Kladies Collaborative
K-Pride: Queer, Questioning, and LGBTQIA+ Klaviyos
SAME: South Asian and Middle East
World Citizens: for Klaviyos who live and work outside of their home country
K-Families: For all families
KRGs in action
KRGs host programs every month and events are open to all Klaviyos. Over 77% of Klaviyos are involved in at least one KRG. Over the past year, our KRGs have hosted over 50 events, with speakers ranging from author and president of Simmons College, Dr. Lynn Perry Wooten, to CurlMix CEO (and Klaviyo customer) Kim Lewis, and SNL’s Bowen Yang.
Benefits
- Medical
- Dental
- Vision
- 401(K) with a 4% company match
- Equity program
- FSA/HSA
- Flexible paid time off
- Paid parental bonding leave
- Sabbatical
- More here!